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Answers can be found in the Start Here, Order, and About sections.

For these occasions we’ve compiled quick answers to Product, Pricing, Ordering and Pick-up/Delivery/Set-up questions below ~ just click on a question to open the answer drop down.

Don’t see the answer you need? Please let us help you, so we can update our FAQ’s page to help others too! Call 203-300-6442, or send your questions on the Get Started form located at the bottom of the page.

Thank you!

Product FAQ's

I'm New to Gluten Free, can you provide me with any information?

I understand that it can prove to be quite overwhelming to learn that the foods you have been enjoying all of your life are now off limits.  Fortunately, your choices for gluten free food options have much improved over the years! People that have a gluten sensitivity or worse, Celiac disease, simply can not digest the protein in wheat, barley, rye, oats or spelt.

Our cakes and desserts (when ordered as allergen free) are baked separately from conventional products and we use the utmost in careful measures to ensure your dessert is safe and free of the particular allergen you suffer from.

Can you customize the cake decoration to match the theme of my event?

Yes we do! We work closely with you and those who are helping you plan your event to create just the right custom cake and presentation for you. We’ll work with wedding planners and florists to integrate floral arrangements and other special touches to the presentation of your cakes.

Am I limited to ordering only those cakes I see in your galleries?

No, you’re not. The custom cakes, cupcakes, and cookies in our galleries simply represent the creations we have prepared for clients in the past and prove an excellent reference for new inspiration.

Contact Us to discuss your plans and/or setup a free consultation.

Do you make sugar free or vegan cakes?

At this time, we do not offer sugar free cakes, however, we do offer a chocolate vegan cake option that is every bit as delicious as a conventional cake!

What size cakes do you offer?

Our Cakes are all triple layered and available in sizes from 6″ to 16″.
Our Sheet Cake is Double Layered and available in 1/2 Sheets.

You may choose an elegant 1 Tier cake or combine sizes into multiple tiers.

Pricing/Ordering FAQ's

Do you require a minimum order?

Because we bake everything to order and do not have a storefront to sell desserts, there is a minimum order of 2 dozen cupcakes or 1 dozen special design cupcakes, 3 dozen cookies or 2 dozen special design cookies.

Special design cakes start at $180 for an 8″ cake {feeds up to 24 people} and go up depending on design.

There is no minimum order on regular cakes

What can I expect to pay for custom cakes?

Our 8″ custom design cakes start at $180 and go up according to design. You can expect to pay anywhere from $7.50 per slice for moderate designs, $8-$15 per slice for more intricate designs.

Is it possible to reserve a date even though I am not ready to make design decisions yet?

Yes. We appreciate you wanting to reserve a spot on our calendar!  You may reserve your date with a $180 deposit. Your deposit is fully refundable up to 2 weeks before your event, should you need cancel any later than that, we are sorry but we would not be able to refund your money.

Please note that final arrangements will need to be made at least 2 weeks prior to your event.

What forms of payment do you accept?

We accept Cash, Check and Major Credit Cards through PayPal.  Only out of town BUSINESS checks will be accepted.

How far in advance do I need to order?

We require a minimum of 2 weeks in advance for regular or special design orders.  For wedding cakes, we require a 30 day advanced booking.

What if I need to change my order?

You are welcome to make changes in your order up to one week prior to delivery, unless we have already begun preparations on your designs. It is best to be certain of your design selection at time of booking. You can change cake flavors up to one week in advance as well.

What is your cancellation/refund policy?

Due to the amount of time it takes to create one of our artistic special designs, we do not offer refunds on our cakes unless you were extremely dissatisfied with your dessert.  We assure you, not one customer in our 9 years of business has ever requested a refund!

When do I pay for my order?

We require 1/3 of your balance on all cakes over $180 to be paid at time of booking. The remainder of your balance should be paid upon delivery.

Deposits can be mailed to :

Whole Food Lady, LLC, 1 High Ridge Grove, Brookfield CT 06804

or you may log on to Paypal.Me/Wholefoodlady (and the deposit amount) and it will take you to the page were you can enter a credit or debit card.

Cakes under $180 can be paid for at time of delivery.

Pick-Up, Delivery & Set-Up FAQ's

Do you ship cakes and treats?

Presently, we do not ship our custom cakes, cupcakes, and cookies.

Do you deliver your cakes and treats?

Yes, we deliver! We actually prefer that you allow us to deliver and set up your cake as it can be quite heavy and hard to travel with. For the safety of your cake, and your investment in it, we offer free delivery on cakes over $180 in the Danbury area.  Cakes over 10 miles away will be charged a nominal delivery fee.

What if I need to change my pick-up/delivery/set-up date?

Changes in delivery times can be made up to 3 days in advance so that we may make appropriate changes to our delivery schedule.

Get Started...

We'll be ready when you are. Call 203-300-6442, or provide us some information in the form below and we'll get right back to you.

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